WiFi Heatmap Support

WiFi Heatmap finds the spot in a room with the best internet connection, and tells you whether to use Wi-Fi or cellular there.

Need help or found a problem? Email support@kiwi-lytics.com. Tell us your iPhone model, your iOS version and what happened, and we'll get back to you.

Common questions

How do I run a scan?
Pick what you need the connection for on Home, tap Walk & Scan, and walk slowly around the room. Pause for a few seconds where you'd actually sit or put the phone, then tap Finish.

Why does a scan say it couldn't reach cellular?
Some iPhones won't let an app test cellular while Wi-Fi is on. Turn off Wi-Fi in Control Center and scan again to test cellular.

Why are there no router readings?
WiFi Heatmap finds your router from your Wi-Fi address, which works in most homes. If it doesn't, open Settings, turn off the automatic router address and enter the address printed on your router. Also check that Local Network access is on in the iPhone Settings app under WiFi Heatmap.

Does a streaming scan use mobile data?
Yes. A Streaming walk downloads small test files over cellular, up to about 30 MB per minute of walking. WiFi Heatmap asks before each one.

Why doesn't WiFi Heatmap show signal bars?
iPhone doesn't let apps read signal strength or call quality, so every score comes from live tests. The Cellular Call score is an estimate from your cellular data connection.

Where are my scans?
In Places. Every scan stays under Recent Scans for 30 days. Tap Save Place on a scan to keep it under Saved Places until you delete it.

Privacy

WiFi Heatmap collects no personal data. Read the privacy policy.